Returns & Warranty Information
All items marked as "brand new" or "unused" will come with a 1-year warranty. All other items will come with a 30-day warranty. The warranty period starts on the day of delivery.
You are entitled to cancel your order within 30 days without giving any reason for doing so. Returns will incur a 20% restocking fee.
The deadline for canceling an order is 30 days from the date you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail ryan@labswapx.com
We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
The seller is responsible for shipping cost if a mistake was made to the order (i.e. the item was not as described). The buyer is responsible for the cost and risk of returning the goods to us for any other reason. You should send the goods to the following address:
9418 S. Feulner Park Road West Jordan, UT 84084
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail ryan@labswapx.com or call 801-809-7702.